Yoomoto Policies
Privacy Policy • Terms & Conditions • Returns & Refunds Policy
Privacy Policy
Effective Date:
Introduction
At Yoomoto, your privacy matters. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile app, or related services (the "Platform"). By using Yoomoto, you agree to this Privacy Policy.
1. Information We Collect
- •Personal Data: Name, email, phone, billing info, ID (for verification).
- •Transaction Data: Deposits, bids, purchases, sales.
- •Technical Data: IP address, device/browser details, location (if enabled).
- •Communications: Support requests, messages, inquiries.
2. How We Use Your Information
- •Verify accounts and enable bidding/selling.
- •Process deposits, payments, and refunds.
- •Prevent fraud and unauthorized use.
- •Send notifications about bids, purchases, and promotions.
- •Improve the Platform's performance and security.
3. Sharing of Data
We may share your data with payment providers (e.g., Paystack, Hubtel, Flutterwave), verification/inspection partners, and legal authorities if required by law. We do not sell your data.
4. Security & Retention
We take standard measures to protect your data but cannot guarantee 100% security. We retain data as long as necessary for transactions, legal obligations, and dispute resolution.
5. Your Rights
You may request access, correction, or deletion of your personal data and opt out of marketing communications.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your experience. You can disable cookies in your browser settings, which may affect Platform performance.
7. International Data Transfers
If you access Yoomoto outside Ghana, your data may be transferred and processed in other countries where our servers or partners are located.
8. Updates
We may update this Privacy Policy from time to time. Updates will be posted on the Platform with a revised Effective Date.
9. Contact
Email: support@yoomoto.com Phone:+233558929999 Address: Accra Ghana
Terms & Conditions
Effective Date:
Introduction
Welcome to Yoomoto. By using our Platform, you agree to these Terms & Conditions.
1. Eligibility
- •You must be at least 18 years old.
- •You must provide accurate information when registering.
2. Deposits & Payments
- •A refundable deposit is required before bidding.
- •All payments for vehicles or services must be completed within the stated timelines.
- •Deposits are refundable upon request if no purchases or penalties are outstanding.
3. Bidding Rules
- •All bids are binding. Once you win, you are obligated to complete the purchase.
- •Failure to pay may result in penalties, forfeiture of deposit, or suspension.
4. Vehicle Listings & Sales
Vehicles are listed by sellers or verified partners. Yoomoto is a platform provider, not the direct seller. We make reasonable efforts to vet listings but cannot guarantee accuracy. Buyers must perform due diligence.
5. Refunds
Deposits are refundable under the Returns & Refunds Policy. Refunds are processed by admin through the chosen payment provider (e.g., Paystack/Hubtel/Flutterwave).
6. Prohibited Use
Users must not commit fraud, manipulate auctions, misrepresent information, or attempt to hack, scrape, reverse-engineer, or misuse the Platform.
7. Liability
Yoomoto provides a platform for buyers and sellers. We are not responsible for vehicle condition, ownership disputes, hidden defects, or any indirect damages arising from the use of the Platform.
8. Suspension & Termination
Yoomoto may suspend or terminate accounts that violate these Terms.
9. Governing Law
These Terms are governed by the laws of Ghana.
10. Contact
Email: support@yoomoto.com Phone:+233558929999 Address: Accra Ghana
Returns & Refunds Policy
Effective Date: [Insert Date]
Introduction
At Yoomoto, we aim to provide transparency and fairness in all transactions.
1. Deposits
- •All deposits are refundable if you do not win or purchase a vehicle.
- •Deposits may be withheld if you win a bid and fail to complete the purchase.
- •Refund requests must be made through Yoomoto support. Refunds will be processed manually to your original payment method within [5–10 business days].
2. Vehicle Purchases
- •All vehicle sales are final. Vehicles are sold "as is" unless otherwise stated.
- •Yoomoto facilitates the transaction but does not guarantee vehicle condition.
- •Refunds on purchased vehicles are not available unless fraud is proven or required by law.
3. Service Fees
Any platform or service fees are non-refundable.
4. Disputes
Buyers and sellers are encouraged to resolve disputes directly. If needed, Yoomoto may mediate but does not guarantee a specific outcome.
5. Contact
Email: support@yoomoto.com Phone:+233558929999 Address: Accra Ghana